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Shipping & Refund Policy

We are entirely devoted toward our beloved customer to provide them the most excellent service that one can afford.

We offer 3 shipping service


  • Overnight service - Overnight service, from U.S to U.S and U.K to U.K. It will take 2 to 5 days to deliver and the cost is flat $150.
  • Express service - Express service, from U.S to U.S. It will take 5 to 7 business days for shipping and cost of shipping is flat $100.
  • Normal service - Normal shipping, from U.K to U.K and U.K to EUROPE. It will take 7 to 12 working days for shipping and it will cost flat $50.

 

SuperGenericMart are committed to deliver all our orders from well known courier company. Once the order is confirmed and the transaction is preceded, you can tract your order with the help of tracking number to watch the exert location of your product.

In some of the unfavorable circumstances, such as awful weather conditions, we are forceful to delay your products foe 1 to 2 days. In such situation we will update our customer in advance and offer you the expected delivery date.

RE-SHIPPING POLICY


1. Inspect your product as soon as you receive the product. In case of any damage or tampered, report to our customer care executive within 7 days of the item being received.  You have to send us the proof by taking photographs and mail us on our site.

2. If the product is not as per the description or you received wrong product. Contact our customer care executive and they will help in re-shipping your order.

We are not accountable for any kind of incorrect information provided from the customer. In case, you have not received your order because of incorrect address that you have provided to you, we are not accountable for that. You again need to place fresh order. We worth our custom and we endeavor to resolve all their queries as soon as possible.